At Heritage Multi Academy Trust, we take all complaints seriously. We understand that concerns can arise from time to time, and we are committed to addressing them promptly, fairly, and in line with our published Complaints Policy.

Our aim is always to resolve complaints quickly and at the lowest possible level, ensuring that issues are dealt with respectfully and constructively. We believe that open communication and early resolution are key to maintaining strong relationships between home and school.

We follow clear procedures and agreed timescales to ensure that every complaint is acknowledged, investigated, and responded to appropriately. Whether your concern is small or more complex, you can be confident that it will be treated with care and professionalism.

If you have a concern or wish to raise a complaint, please speak to your child’s school in the first instance. We’re here to listen—and to work with you to find a positive way forward.

See Heritage MATs Complaints Policy by clicking on the button below: